Error Sorry

Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on:

Search for answers to common questions

FAQs Cloud PBX

What is call pickup and how do I set it up?

What is call pickup and how do I set it up?

What is call pickup?

Call pickup is a feature that you can use where you can pick up a colleague's phone that is ringing if they aren't at their desk without physically being at their desk!


How do I enable this?

To activate this, you will need to head to

Users, pressing the edit icon (pencil) next to a user > Advanced Options and set Pick Up to other extensions and Allow other extensions to pick up to on!

You'll need to do this for both or all users that you wish to pick up from!





Once you have done that, you'll then need to head into Short Codes, click Add Short Code, and then select a number you'd wish to use, assigned the command 'Pick up an incoming call to another extension to it and then click 'Save Changes' when you're done!




Once you have done that, simply dial that shortcode and the extension of the person's call you'd like to pick up!

For example, if there was a call on Extension 1001 that you'd like to pick up, using the example above, you would dial *271001!

If you need any further help today, please don't hesitate to contact our friendly support team on our support number or by email!

Back to FAQs