Frequently Asked Questions
To help new customers get started with our service, we have compiled a list of FAQs that will
help explain the basics, how to setup account registration and how to configure advanced features. You can
either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on:
How do I listen to my voicemail from an external source or number?
To listen to your voicemail from an external source or number, you would first need to create a mailbox. To do this head to My Dashboard > Voice > Config > Mailboxes > Create Mailbox, fill in the required fields and be sure to add a mailbox password!
Once you have created a mailbox, you can then create a call route with your mailbox attached to it.
This can be just your mailbox, or it can call a user first and then go to voicemail, the choice is yours! You can use this video here - What is a Call route? - to help you create a route, with the final (or only) module before saving your route being ‘Send to Voicemail’, selecting your newly created mailbox and then assign that call route to a dedicated number.
You will then be able to dial that number externally and then use ** or whatever the mailbox access code is set to to skip the greeting and access your voicemail! You can also use the extension field for the route in order to dial straight to voicemail internally, similar to speed dial but for a call route instead!
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If you need any further help today, please don't hesitate to contact our friendly support team on our support number or by email!